• FREE GROUND SHIPPING ON SINGAPORE ORDERS $80+

  • FREE GROUND SHIPPING ON SINGAPORE ORDERS $80+

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Shipping & Returns

Delivery Information:
  • Delivery service is only available within Singapore and we deliver island wide at $15 per location. The following areas are not available for delivery service:
    1. Sentosa Island
    2. Jurong Island
    3. Army camps
    4. Changi Airports

    5. Restricted areas etc.

  • Our deliveries are scheduled between 10am to 6pm (Monday to Friday), Eve of PH (10am -3pm).
  • Specific timing deliveries within a specified one-hour time slot will have a delivery charge of $30 and Special Hour deliveries (before 10am or after 6pm) will have a delivery charge of $50 per location.
  • Multiple delivery addresses are subject to approval and a delivery charge of $15 will be incurred for every subsequent location.

*Delivery charges will be charged to the customers.

Our delivery service – (Monday to Friday), Friday to Sunday orders will be delivered on next Monday onwards.

Delivery schedule does not apply to Sunday gazette Public Holidays.

All orders must be placed before 12.00pm local time to ensure that you receive your product within the specified delivery period.

We use a secured and trusted courier service in order to ensure that your order is delivered in good condition and on time.

Recipients will normally receive their order the next working day after the order is collected by our delivery partners.

Please be aware that we are not able to guarantee the condition of the products when our delivery partner makes the 2nd and 3rd attempt of delivery.

Undelivered products will be returned to BERYL’S. We or our delivery partner will not be responsible for the conditions of the products returned to us due to the sensitive nature of chocolate. Therefore, there will be no refund or replacement of the products. BERYL’S reserves the right to dispose the products if it is not claimed within 3 working days from the date the product is returned to our company.

  1. Customers are responsible for the information provided when placing an order. As such, we will not be held responsible for any mistakes or delays in delivery due to any incorrect information provided (e.g. incomplete address, incorrect contact number, or any other incorrect details provided).
  2. Customers are also required to ensure that on the delivery date, the receiver’s mobile number is reachable. This is because the driver may need to contact and confirm the receiver’s presence at the delivery address before they proceed with delivery or ask for guidance if the driver is not able to locate the delivery address provided. In such cases, if the receiver’s contact number is not reachable or no one is present at the delivery address to receive the goods, we or our delivering partner will not be held responsible for any delays due to such reasons.
  3. Although we always try our best to ensure punctual delivery for our customers, Beryl’s cannot be held responsible if a delivery arrives late due to any circumstances impacting the availability of the courier service that we use or anything else outside of Beryl’s control (e.g. traffic or weather conditions).
  4. Our delivery partner’s coverage area can change from time to time without prior notice. If you have placed an order and the delivery address is out of our delivery partner’s delivery coverage area, we will promptly contact you to cancel your order and offer a full refund. (Kindly contact our customer service for further information).
  1. We do not provide any refund and/or accept any return of our product unless it was incorrectly delivered or its packaging was damaged during transportation.
  2. BERYL’S will not be held accountable for any products that have been acknowledged upon delivery. Therefore, we strongly urge customers to check the condition of their ordered goods before signing for acknowledgement.
  3. Due to safety and hygiene reasons, all goods sold and received by customers are not returnable or refundable, even if it is not opened.

Orders cannot be cancelled once they have been successfully submitted with payment duly authorized. As such, please ensure that you have checked all order details prior to submitting your order for processing.

For other information about our return and exchange policy, please click here